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Degree of Comfort mascotHeating · Cooling · Electrical · Plumbing
Electrical

Storm Electricity Outage Repair in Cincinnati and surrounding areas

Power back on your street but not in your house? The damage is on equipment you own, and Duke Energy will not reconnect until a licensed electrician repairs it.

Storm damage at your meter or mast?

Call Now

When the Lights Come Back On Everywhere Except Your House

Start with the window test. If the whole street is dark, it is a utility outage. Report it, and wait. There is nothing an electrician can do about a line Duke Energy owns, and you should not be paying anyone a call-out fee to come and tell you that.

If your neighbours have lights and you do not, the picture changes completely. That pattern means the break is on your side of the meter, on equipment that belongs to you: the mast, the weatherhead, the entrance cable, the meter box, or the panel. Duke will not reconnect damaged customer-owned equipment. A licensed electrician has to repair it, an inspector generally has to approve it, and only then does the meter go back in.

That is the work we do. Degree of Comfort repairs storm-damaged service equipment across Cincinnati and surrounding areas, pulls the permit, meets the inspector, and coordinates the reconnect with Duke so you are not making the calls yourself with no power to charge your phone.

After the Storm, Call Before You Clear the Yard

The morning after a bad storm, every electrician and every inspector in the region is booked by lunchtime, and it runs on a first-come basis. The people who called at seven get their power back days before the people who called at noon.

So if you wake up to damage at the meter or the mast, call it in before you start dragging branches. The repair itself is usually a single day. The wait to begin it is what turns into a week.

Storm Damage We Repair

High wind, falling limbs, and a heavy service drop do predictable things to a house:

  • Meter Box Pulled Off the Wall: A falling limb or a downed line can rip the meter box and its conduit clean off the siding.
  • Bent or Snapped Service Mast: The pipe carrying the line to your roof takes the load when a branch comes down on the drop.
  • Broken Weatherhead: The fitting at the top of the mast keeps water out of the entrance cable. Broken, it lets water straight into the service.
  • Damaged Entrance Cable: Frayed, stretched, or crushed cable between the weatherhead and the meter has to be replaced, not taped.
  • Burned or Scorched Meter Base: Scorch marks or melted plastic at the socket mean heat damage, and that equipment is not going back into service.
  • Surge Damage Inside the Panel: A nearby strike can take out breakers and the panel bus while leaving the outside looking untouched.

Who Owns What

Almost every argument about a storm outage comes down to this split, and most homeowners have never been told where the line falls:

  • Duke Energy Owns: The poles, the overhead or underground service line running to your house, and the electric meter itself.
  • You Own: The weatherhead, the riser and mast, the attachment hardware holding the line to your house, the meter box, and the panel inside.
  • Why It Matters: Duke restores what it owns. It will not reconnect customer-owned equipment that has been damaged until a licensed electrician repairs it.
  • The Inspection: In most of our service area a local inspector has to sign the repair off before the meter goes back in.

Duke Restores the Line. We Restore Your Connection to It.

Before You Call Anyone: Three Safety Rules

Treat every downed wire as live.Stay well back from it, keep children and pets indoors, and do not touch or move branches resting on it. Call 911 and Duke Energy. Duke’s own storm safety guidance covers this in more detail, and it is worth reading before the next round of weather rather than during it.

Never backfeed a generator. Running a portable generator outside and plugging appliances directly into it is fine. Feeding it into a wall outlet or the panel without a transfer switch pushes voltage back onto the utility line and can kill the crew working to restore your street.

Do not keep resetting the main. If a breaker trips repeatedly after a storm, something is wrong downstream. Each reset sends fault current through equipment that may already be damaged.

How the Repair Runs

The sequence after a storm is fixed, and knowing it saves you a day.

Assess and Photograph

We document the damage before touching it, because your insurer will want to see it and because it tells us whether this is a mast repair or a full service replacement. Duke publishes its own explanation of the split on the meter and service connection damage page, which is useful to have open when you are on the phone with them.

Repair and Permit

New mast pipe, weatherhead, entrance cable, or meter socket as needed, with the roof penetration resealed properly rather than smeared with tar. Where the panel took a hit, that becomes a panel replacement and we say so before starting rather than halfway through.

Inspection and Reconnect

The inspector signs off and we coordinate the reconnect with Duke. This is the same process our electricity disconnection service runs for planned work, except the clock matters more. After a bad night in the Tri-State every electrician and every inspector is booked, which is why we tell people to call before they have finished clearing the driveway.

The Part Nobody Mentions Until Afterwards

The outage is not usually what costs you the most. The surge is. A strike near the line puts a spike through everything plugged in, and the bill lands on the furnace board, the heat pump inverter, the range, and every television in the house. Those replacements add up faster than the mast repair that got the power back on.

A whole-home surge protector fitted at the panel is the cheapest thing we install that regularly saves someone four figures. If we are already at your house rebuilding the service, that is the right moment to add one. If the house has never had a proper electrical inspection, the same visit is a good time for that too.

Why Homeowners Call Degree of Comfort

Family-owned since 2009, roughly 6,000 reviews averaging 4.9, and crews who have worked every bad storm this valley has thrown at us. We will also tell you plainly when the problem is Duke’s and there is nothing to buy.

Storm-Week Scheduling

When the weather turns we staff for it, because everyone needs the same repair on the same day.

Licensed for Service Work

Mast, meter base, and entrance cable repair is licensed, permitted work.

We Handle the Inspection

We pull the permit and meet the inspector so Duke can reconnect without another delay.

Local Since 2009

17 years of Ohio River valley storms and the damage they do.

Storm Outage FAQs

Look at your neighbours. If their lights are out too, it is a utility outage, Duke already knows, and you wait. If your house is the only dark one on a lit street, the fault is almost certainly on equipment you own — the mast, the weatherhead, the entrance cable, the meter box, or the panel. That is the case we fix.

Get Your Power Back On

If your house is dark and the street is not, call now. We repair the damage, handle the inspection, and coordinate the Duke Energy reconnect across Cincinnati and surrounding areas.

Storm outage repair by neighborhood

Storm damage is local. Tree cover, terrain, and how old the service entrances are decide which streets stay dark once Duke has restored the line — all 170 neighborhoods we cover are below, each with the detail that matters where you live.

View all 170 neighborhoods we serve

Cincinnati Neighborhoods

Hamilton County, OH

Our Difference.

We believe one of life’s greatest gifts is being part of a thriving community — surrounded by family and friends who share the same goals and dreams. We are fortunate to live and work across Cincinnati and surrounding areas and the surrounding Tri-State, communities that have welcomed and embraced us over the years. We are happy to give back through a variety of efforts, some very public and others totally private. We are a people-first company.

What We Do

At Degree of Comfort, it all starts with passion. We are a family-owned business specializing in heating, cooling, plumbing, and electrical service. With years of experience and a team of certified residential technicians, we provide reliable service that homeowners can depend on.

Where We Serve

We are proud to serve Cincinnati and surrounding areas and the surrounding Tri-State communities. We love our region, which blends the warmth of happy small-town charm with the variety and excitement of big-city life.

Why Choose Degree of Comfort

Our expertly trained team is committed to quality work and customer satisfaction on every job. From upfront, flat-rate pricing to same-day service and a satisfaction guarantee, we earn our customers' trust one home at a time.

Why Choose Degree of Comfort as Your Residential HVAC, Plumbing & Electrical Contractors?

  • Family Owned and Operated

    We are proud to be a local business that puts the community first.

  • Experienced Team

    Our team is fully certified, highly trained, and passionate about what they do.

  • Comprehensive Services

    From minor repairs to full installations, we handle all residential needs.

  • Customer First Approach

    We focus on clear communication and friendly service every step of the way.

  • Satisfaction Guarantee

    We are happy until you are happy — every job comes with a satisfaction guarantee.

Hear It Straight From Our Customers
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Locally Owned
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Our Work Stands Out

Even more than our shirts

We are a local, family-owned plumbing and HVAC company built on showing up when we say we will, quoting the price before we start, and treating your home like our own. Our technicians are background-checked, factory-trained, and genuinely happy to help.

See What Our Happy Customers Say

“Our AC died during the first heat wave and they had it running again by early afternoon. Quoted the price first, no surprises on the bill. Friendly, fast, and clean.”

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Your Trusted Plumbing, HVAC & Electrical Experts in Cincinnati and surrounding areas

From a midsummer AC breakdown to a slow drain that never quite clears, we handle the whole home with one trusted crew. Same-day service, upfront flat-rate pricing, and a clean job site every time. When something stops working, you get a licensed technician at the door, not a runaround.

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In the Community

We believe a great local company is part of the neighborhood it serves. We sponsor youth sports, support local schools and food drives, and show up for the families around us the same way we show up for their homes. When you hire us, you are keeping good work and good people right here in the community.

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The Degree of Comfort team — family owned with 30+ years of experience

Happy Homeowners

Don’t just take our word for it — hear from Cincinnati and surrounding areas homeowners who trust Degree of Comfort.

Family owned with 30+ years of experience

I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago
I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago

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Areas We Serve

Hamilton County, OH
Kenton County, KY
Campbell County, KY
Boone County, KY
Clermont County, OH
Butler County, OH
Warren County, OH
Dearborn County, IN
View All 170+ Neighborhoods We Serve