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Plumbing

Gas Service Disconnection in Cincinnati and surrounding areas

Duke shut your gas off and will not turn it back on. Here is why, what has to happen first, and how quickly we can get it done.

Gas off and no hot water? Call now.

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Your Gas Is Off. Here Is What Happens Next.

Duke Energy will not restore your gas until the problem on your side of the meter is repaired by a licensed plumber and the piping proves it holds pressure. That is the whole answer. Nobody at the utility can waive it for you, and calling them back a third time will not change it.

The split is simple once someone explains it. Duke owns the service line from the street main to the meter, and the meter itself. Everything downstream of that meter — the piping through the basement, the run to the furnace, the connector behind the range — belongs to you. When they shut you off, it is almost always because they found something wrong on your side, and your side is the part they are not allowed to touch.

So the sequence is fixed: we find the fault, repair it, pressure-test the system, get it inspected where a permit applies, and then Duke comes back and turns the meter on. We handle every step of that, including the scheduling, so you are not trying to project-manage a utility with no hot water in the house.

Why Your Gas Was Shut Off

Most people are told very little at the door. These are the reasons we actually turn up to:

  • A Leak Was Found: Duke smells or detects gas at the meter or inside, shuts it down, and leaves. Finding and repairing that leak is the job.
  • A Red Tag on an Appliance: A cracked heat exchanger, a bad flue, or an unsafe connector gets tagged and the gas comes off until it is corrected.
  • Failed Inspection: Work that did not pass, or piping that was never permitted, keeps the meter locked until it is brought up to code.
  • The House Sat Empty: Vacant, seasonal, or newly purchased homes usually need the piping tested before Duke will turn service back on.
  • Physical Damage: A vehicle into the meter, a contractor through a buried line, or storm damage at the service.
  • Line Work in the Street: Duke replaces a main, everyone comes back on, and the houses with a pre-existing fault do not.

Licensed Gas Repair Across Cincinnati and surrounding areas

What We Handle

Everything between the shutoff and the relight, quoted flat-rate before we start so you know what getting your gas back actually costs.

  • Same-day diagnosis of why the gas came off
  • Leak location and repair on house-side piping
  • The pressure test Duke requires before restoring
  • Repair or replacement of red-tagged appliances and connectors
  • Permits and the inspection where one is required
  • Relighting and testing every appliance once gas is back

What To Do Right Now

If you can smell gas, stop reading and get out. Leave on foot, do not touch light switches or your phone until you are outside, and call 911 and Duke Energy from there. A smell with the service already off means gas is still in the system. That is an emergency, not a plumbing appointment.

If there is no smell, leave everything alone. Do not touch the meter, do not cut a lock, and do not try to relight anything. Nothing you do at the meter helps, and tampering with it turns a repair into a much larger problem.

Then find out what you were actually told. If Duke left a tag, a door hanger, or a note, keep it. It usually names the reason, and that saves us diagnostic time and saves you money. If you have nothing, that is fine too, we start from the meter and work in.

How We Get Your Gas Restored

1. Find the Fault

We start at the meter and work through the system, checking joints, connectors, and appliances for the reason it came off. Sometimes it is a single failed flex connector behind a range. Sometimes it is a corroded run under the floor that needs a gas line replacement. You get told which before any work is authorised.

2. Repair It

Piping, connectors, valves, or the appliance that got tagged. Where an old water heater or furnace is what failed, we lay out repair against replacement with both numbers rather than steering you to the bigger invoice.

3. Pressure-Test the System

The piping is isolated, brought up to pressure, and watched. It either holds or it does not. This is the test Duke is waiting on, and it is the reason a house can be repaired and still not get gas back the same afternoon — a system that fails the test gets chased until it passes.

4. Inspection, Reconnect, Relight

Where the work was permitted, the inspector signs off. We give Duke what they need and schedule the reconnect. Once gas is at the meter we relight every appliance, confirm the furnace and water heater run properly, and show you where your shutoff valve is before we leave.

When You Should Not Call Us

If you can smell gas, this is not a plumbing call. Get everyone out on foot, leave the switches and your phone alone until you are outside, and call 911 and your utility from there. They make the property safe first. We come afterwards to find and repair whatever failed. Your rights as a customer sit with the regulator for your state — the Public Utilities Commission of Ohio or the Kentucky Public Service Commission.

If you are just starting service in your name, that is a phone call. Moving into a house where the gas is already sound needs an account, not a plumber. You can set that up through Duke Energy directly. We only become necessary when they test the property and it does not pass.

Why Homeowners Call Degree of Comfort

Family-owned since 2009, with roughly 6,000 reviews averaging 4.9. Most people who call us about a shutoff have already spent a day being passed between the utility and the internet. The first thing we do is tell you plainly what is wrong and what it takes to fix it.

We Move Fast on These

A house with no gas has no hot water and, in winter, no heat. It gets treated that way.

Licensed Gas Plumbers

Only a licensed trade can do the repair Duke is waiting on.

We Deal With the Utility

We handle the test, the paperwork, and the reconnect scheduling so you are not on hold.

Family-Owned Since 2009

17 years on Cincinnati homes, with crews who live here.

Related work we often end up doing on the same visit: leak detection, water heater replacement, and emergency plumbing.

Gas Shutoff FAQs

The fault that caused the shutoff has to be found and repaired by a licensed plumber, the house piping has to hold a pressure test, and where the work was permitted an inspector has to sign it off. Only then will Duke restore service. We do all of that and schedule the reconnect for you.

Get Your Gas Connection Back On

Tell us what Duke told you and we will tell you what it takes to fix it. Diagnosis, repair, pressure test, and reconnect across Cincinnati and surrounding areas.

Gas service disconnection by neighborhood

The age of the piping behind the meter is what decides whether a pressure test passes first time, and that varies street by street. All 170 neighborhoods we cover are below.

View all 170 neighborhoods we serve

Cincinnati Neighborhoods

Hamilton County, OH

Our Difference.

We believe one of life’s greatest gifts is being part of a thriving community — surrounded by family and friends who share the same goals and dreams. We are fortunate to live and work across Cincinnati and surrounding areas and the surrounding Tri-State, communities that have welcomed and embraced us over the years. We are happy to give back through a variety of efforts, some very public and others totally private. We are a people-first company.

What We Do

At Degree of Comfort, it all starts with passion. We are a family-owned business specializing in heating, cooling, plumbing, and electrical service. With years of experience and a team of certified residential technicians, we provide reliable service that homeowners can depend on.

Where We Serve

We are proud to serve Cincinnati and surrounding areas and the surrounding Tri-State communities. We love our region, which blends the warmth of happy small-town charm with the variety and excitement of big-city life.

Why Choose Degree of Comfort

Our expertly trained team is committed to quality work and customer satisfaction on every job. From upfront, flat-rate pricing to same-day service and a satisfaction guarantee, we earn our customers' trust one home at a time.

Why Choose Degree of Comfort as Your Residential HVAC, Plumbing & Electrical Contractors?

  • Family Owned and Operated

    We are proud to be a local business that puts the community first.

  • Experienced Team

    Our team is fully certified, highly trained, and passionate about what they do.

  • Comprehensive Services

    From minor repairs to full installations, we handle all residential needs.

  • Customer First Approach

    We focus on clear communication and friendly service every step of the way.

  • Satisfaction Guarantee

    We are happy until you are happy — every job comes with a satisfaction guarantee.

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Even more than our shirts

We are a local, family-owned plumbing and HVAC company built on showing up when we say we will, quoting the price before we start, and treating your home like our own. Our technicians are background-checked, factory-trained, and genuinely happy to help.

See What Our Happy Customers Say

“Our AC died during the first heat wave and they had it running again by early afternoon. Quoted the price first, no surprises on the bill. Friendly, fast, and clean.”

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From a midsummer AC breakdown to a slow drain that never quite clears, we handle the whole home with one trusted crew. Same-day service, upfront flat-rate pricing, and a clean job site every time. When something stops working, you get a licensed technician at the door, not a runaround.

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In the Community

We believe a great local company is part of the neighborhood it serves. We sponsor youth sports, support local schools and food drives, and show up for the families around us the same way we show up for their homes. When you hire us, you are keeping good work and good people right here in the community.

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The Degree of Comfort team — family owned with 30+ years of experience

Happy Homeowners

Don’t just take our word for it — hear from Cincinnati and surrounding areas homeowners who trust Degree of Comfort.

Family owned with 30+ years of experience

I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago
I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago

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Areas We Serve

Hamilton County, OH
Kenton County, KY
Campbell County, KY
Boone County, KY
Clermont County, OH
Butler County, OH
Warren County, OH
Dearborn County, IN
View All 170+ Neighborhoods We Serve