Call or Text · Mon–Sun: 8am–8pm
Degree of Comfort mascotHeating · Cooling · Electrical · Plumbing
Electrical

Electricity Disconnection in Cincinnati and surrounding areas

Duke will not reconnect your power until the equipment you own is repaired and inspected. Here is what that means and how fast we can do it.

No power and Duke will not reconnect?

Call Now

Your Power Is Off. Here Is What Happens Next.

Duke Energy will not reconnect your power until a licensed electrician repairs the equipment you own and, in most cases, a local inspector signs the work off. That is the answer, and it does not change no matter how many times you call them.

The meter is the boundary. Duke installs and maintains the service line running to your house and the meter itself. The weatherhead at the top of the mast, the mast and riser, the hardware holding the line to your wall, the meter box, and everything inside your panel are yours. When the disconnection is because something on that list failed, Duke physically cannot fix it for you. They are not permitted to work on your equipment.

Degree of Comfort repairs that equipment across Cincinnati and surrounding areas, pulls the permit, meets the inspector, and coordinates the reconnect. Most people who call us have already lost a day bouncing between the utility and search results. The first thing we do is tell you exactly what is wrong and what it takes to fix it.

Why Your Power Was Disconnected

Homeowners are rarely given much detail at the door. These are the reasons we actually turn up to:

  • Damaged Meter Base or Mast: A pulled-away meter box or a bent mast is homeowner-owned, and Duke will not reconnect to it.
  • Burned or Overheating Meter Socket: Scorch marks at the socket mean heat damage. That equipment does not go back into service as it is.
  • A Red Tag on the Service: An unsafe panel, missing grounding, or exposed conductors gets tagged and the power stays off.
  • Failed Inspection: Work that did not pass, or that was never permitted, keeps the meter out until it is corrected.
  • The Property Sat Vacant: Homes that have been off for a long stretch often need the service checked before it is energised.
  • Storm or Impact Damage: A limb through the drop or a vehicle into the service leaves damage on your side of the meter.

Licensed Service Repair Across Cincinnati and surrounding areas

What We Handle

Everything between the disconnection and the lights coming back on, quoted flat-rate before we start.

  • Same-day diagnosis of why the power is off
  • Meter base, mast, weatherhead, and entrance cable repair
  • Panel replacement where the panel is what failed
  • Grounding and bonding corrected to current code
  • Permits and meeting the inspector so reconnect is not delayed
  • Energising circuit by circuit once Duke restores the meter

What To Do Right Now

If there is a wire down, stay away from it. Treat every downed conductor as live, keep children and pets indoors, and do not move branches resting on it. Call 911 and Duke Energy. No electrician should be your first call for a downed line.

Stop resetting the main breaker. If it trips again immediately, something downstream is faulted, and every reset pushes current through equipment that may already be damaged.

Keep whatever Duke left you. A tag, a door hanger, or a note usually names the reason for the disconnection. It saves diagnostic time, which saves you money. If you have nothing, we start at the service and work in.

How We Get Your Power Restored

1. Diagnose

We look at the whole service: mast, weatherhead, entrance cable, meter base, panel, grounding. That tells us whether this is a mast repair, a meter base replacement, or a panel replacement, and it determines the permit.

2. Repair

New mast pipe, weatherhead, entrance cable, meter socket, or panel as required, with the roof penetration resealed properly where we have been up there. Grounding and bonding get corrected to current code even when they were not part of the original complaint, because the inspector will look at them and because they are what makes the rest safe.

3. Inspection

The local inspector signs the work off. This is the step that decides how long you are without power, so we book it alongside the repair rather than once the repair is finished. If the house has other issues worth documenting, an electrical inspection at the same time saves a second visit.

4. Reconnect

We give Duke what they need and schedule the reconnect. When the meter goes back in we energise circuit by circuit rather than throwing the main and hoping, label the panel properly, and put in writing anything we found that is worth watching — aluminium branch wiring, an overloaded subpanel, or wiring old enough to need a rewire.

When You Should Not Call Us

Check which utility actually serves you first. Duke Energy Ohio, Duke Energy Kentucky and Duke Energy Indiana are separate operating companies with their own crews and procedures, and much of Hamilton is served by the city’s own municipal electric system rather than Duke at all. Your rights sit with the regulator for your state: the Public Utilities Commission of Ohio, the Kentucky Public Service Commission, or the Indiana Utility Regulatory Commission.

And check which utility actually serves you. Duke Energy Ohio, Duke Energy Kentucky, and Duke Energy Indiana are separate operating companies with their own crews and their own restoration schedules, and much of Hamilton is served by the city’s own municipal electric system rather than Duke at all. Reporting an outage to the wrong one costs you time you do not have.

If the whole street is dark, this is not your repair. Look at your neighbours. If they are out too, it is a utility outage, Duke already knows, and you wait. You should not be paying a call-out fee to be told that. Duke publishes what is homeowner-owned and what is theirs on their meter and service connection damage page.

If a storm took your service out, the repair is the same but the queue is not. Our storm electricity outage page covers what to do when every electrician in the region is booked on the same morning.

Why Homeowners Call Degree of Comfort

Family-owned since 2009, with roughly 6,000 reviews averaging 4.9. Service-entrance work is where shortcuts show up years later in someone else’s house fire, so we do it the long way, and we tell you plainly when the problem is not ours to fix.

We Move Fast on These

No power means no heat, no fridge, no sump pump. It gets treated as the emergency it is.

Licensed Electricians

Only a licensed trade can do the repair Duke is waiting on.

We Handle the Inspection

We pull the permit and meet the inspector, which is what usually holds these up.

Family-Owned Since 2009

17 years on Cincinnati homes, with crews who live here.

Electricity Disconnection FAQs

A licensed electrician has to repair whatever is wrong with your equipment, a permit is pulled where the work requires one, and a local inspector signs it off. Duke then reconnects. We handle the repair, the permit, the inspection, and the scheduling with the utility.

Get Your Power Back On

Tell us what Duke told you and we will tell you what it takes to fix it. Diagnosis, repair, inspection, and reconnect across Cincinnati and surrounding areas.

Electricity disconnection by neighborhood

Housing age decides most of this — how old the panel is, whether the meter base has ever been replaced, and what an inspector will want to see before Duke reconnects. All 170 neighborhoods we cover are below.

View all 170 neighborhoods we serve

Cincinnati Neighborhoods

Hamilton County, OH

Our Difference.

We believe one of life’s greatest gifts is being part of a thriving community — surrounded by family and friends who share the same goals and dreams. We are fortunate to live and work across Cincinnati and surrounding areas and the surrounding Tri-State, communities that have welcomed and embraced us over the years. We are happy to give back through a variety of efforts, some very public and others totally private. We are a people-first company.

What We Do

At Degree of Comfort, it all starts with passion. We are a family-owned business specializing in heating, cooling, plumbing, and electrical service. With years of experience and a team of certified residential technicians, we provide reliable service that homeowners can depend on.

Where We Serve

We are proud to serve Cincinnati and surrounding areas and the surrounding Tri-State communities. We love our region, which blends the warmth of happy small-town charm with the variety and excitement of big-city life.

Why Choose Degree of Comfort

Our expertly trained team is committed to quality work and customer satisfaction on every job. From upfront, flat-rate pricing to same-day service and a satisfaction guarantee, we earn our customers' trust one home at a time.

Why Choose Degree of Comfort as Your Residential HVAC, Plumbing & Electrical Contractors?

  • Family Owned and Operated

    We are proud to be a local business that puts the community first.

  • Experienced Team

    Our team is fully certified, highly trained, and passionate about what they do.

  • Comprehensive Services

    From minor repairs to full installations, we handle all residential needs.

  • Customer First Approach

    We focus on clear communication and friendly service every step of the way.

  • Satisfaction Guarantee

    We are happy until you are happy — every job comes with a satisfaction guarantee.

Hear It Straight From Our Customers
Free Estimates
Same-Day Service
Upfront Pricing
No Overtime Fees
Financing Available
Locally Owned
Degree of Comfort technicians in branded shirts

Our Work Stands Out

Even more than our shirts

We are a local, family-owned plumbing and HVAC company built on showing up when we say we will, quoting the price before we start, and treating your home like our own. Our technicians are background-checked, factory-trained, and genuinely happy to help.

See What Our Happy Customers Say

“Our AC died during the first heat wave and they had it running again by early afternoon. Quoted the price first, no surprises on the bill. Friendly, fast, and clean.”

Spot Our Van Around Cincinnati

Your Trusted Plumbing, HVAC & Electrical Experts in Cincinnati and surrounding areas

From a midsummer AC breakdown to a slow drain that never quite clears, we handle the whole home with one trusted crew. Same-day service, upfront flat-rate pricing, and a clean job site every time. When something stops working, you get a licensed technician at the door, not a runaround.

Read More
Degree of Comfort service van

Get Funding Today!

See If You Qualify Today
  • Instant credit decision on approval
  • Easy, quick application process
  • No prepayment penalties

Comfort Club

  • Priority scheduling
  • Up to 20% discounts
  • Trusted professionals
  • Reduced diagnostic fees
  • 100% guarantee
See If You Qualify Today
Degree of Comfort Comfort Club members

In the Community

We believe a great local company is part of the neighborhood it serves. We sponsor youth sports, support local schools and food drives, and show up for the families around us the same way we show up for their homes. When you hire us, you are keeping good work and good people right here in the community.

Learn More
The Degree of Comfort team — family owned with 30+ years of experience

Happy Homeowners

Don’t just take our word for it — hear from Cincinnati and surrounding areas homeowners who trust Degree of Comfort.

Family owned with 30+ years of experience

I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago
I just wanted to say a big thank you to everyone at Cincy Degree of Comfort for the outstanding work you did at my home. After a roof leak caused water to reach the wiring connected to a hallway light fixture, I realized I had a serious electrical problem. I found Cincy Degree of Comfort online, and they responded quickly. They repaired the old damaged wiring at a very fair price, explained everything clearly, and cleaned up before leaving. I can’t say enough good things about the team. They did an excellent job, and I truly believe they helped prevent a much bigger problem. I’d gladly recommend them to all my friends and family. Thank you again for your professionalism and for helping keep my home safe.
MatthewSedamsville, OH · Video testimonial
Watch Their Video
My experience with Cincy Degree of Comfort was outstanding. They responded quickly, carefully inspected the issue, and used cameras to show me exactly what was happening inside the pipes before and after the repair. Their team was reliable, fair, hardworking, and completely transparent throughout the entire process.
Diane W.Cincinnati, OH · Video testimonial
Watch Their Video
We’ve lived in this home for 25 years, and one of the biggest advantages of choosing them was having every professional we needed under one roof. Instead of calling separate companies for an electrician, plumber, or HVAC technician, everything was handled by them. That gave us tremendous peace of mind. Working with them was a wonderful experience from beginning to end. The finished work turned out beautifully, and we couldn’t have been more pleased. We were truly ecstatic with the results and made sure to let the team know how much we appreciated their hard work. I highly recommend Cincy Degree of Comfort. If you want the job done right the first time, they’re the company to call.
Dennis & GailHamilton County, OH · Video testimonial
Watch Their Video
Hi, I’m Doug Ferguson, and I’m a retired Army veteran with 24 years of service. Our home was built in 1950, so over the years it’s needed plenty of improvements. One thing that has always impressed me about Cincy Degree of Comfort is their professionalism from the moment they arrive. Every technician lays down protective mats, wears shoe covers, and takes great care not to track anything through the house. When the job is finished, they make sure every area they worked in is spotless. I’ve never met a finer group of young professionals who are so qualified in heating, plumbing, and electrical work. If I were running a company, this is exactly the kind of team I would want. I have nothing but praise for them, and I know I can always trust their work.
Doug F.Butler County, OH · Video testimonial
Watch Their Video
We live in a 1976 Rambler-style home, and after a flood, we decided it was time to make some improvements. From the very beginning, Cincy Degree of Comfort impressed us with their knowledge and professionalism. They truly know what they’re talking about, and you can tell this isn’t just a job to them — they genuinely care about the people they serve. They treated our home as if it were their own, never pressured us into unnecessary work, and focused on providing honest service to honest people who simply want the job done right. You really can’t go wrong with them.
Darren & MariaBoone County, KY · Video testimonial
Watch Their Video
The service from them was fantastic. Both technicians were extremely professional, friendly, and respectful throughout the visit. They took the time to answer every question I had, explained everything clearly, and made sure I felt confident with the work being done.
Rachel B.Mason, OH · Video testimonial
Watch Their Video
Working with Cincy Degree of Comfort was simple from start to finish. They handled all the paperwork, made the entire process easy and straightforward, and completed the job professionally. Their technicians did excellent work, and I couldn’t be happier with the overall experience.
Laura C.West Chester, OH · Video testimonial
Watch Their Video
From the moment I called Cincy Degree of Comfort, everything was perfect. They arrived at my home quickly, communicated clearly every step of the way, and were honest and realistic about my options. The entire experience was smooth, professional, and exceeded my expectations.
Megan S.Erlanger, KY · Video testimonial
Watch Their Video
Jason and the entire team were efficient, courteous, and highly knowledgeable about the system they installed. They answered all of our questions and clearly explained how the water treatment system and heat pump water heater operate.
MMichael B.Posted a week ago
He quickly identified what he believed was causing the issue but still performed a complete inspection of the entire system to be certain. Not only did he resolve the problem, but he also took the time to explain the overall condition of my system. I was so impressed that I signed up for the service plan right away!
RRachel P.Posted a week ago
Degree of Comfort provides outstanding service across the board. Maurice is an excellent technician, and every technician they’ve sent has been skilled and professional. They truly help make your home comfortable.
DDavid L.Posted a week ago
Alyssa was outstanding! She was both knowledgeable and approachable. It’s refreshing to see such professionalism from someone so young. Great job, Alyssa!
SSarah M.Posted in the last week
Joel was very professional and easy to work with.
JJames T.Posted in the last week
Excellent service! I really appreciated the expertise in making sure everything was functioning properly, including the plumbing, heating, AC, and electrical systems. Zack was professional, thorough, and exceptional. Every technician and representative I’ve dealt with has been excellent. Dakota carefully inspected my plumbing and discovered an issue I never would have noticed. I’ve consistently had positive experiences with Degree of Comfort!
LLinda K.Posted in the last week
Maurice consistently does excellent work every time he visits!
AAngela R.Posted a week ago
Austin was fantastic — friendly, informative, and easy to talk to.
TTom H.Posted a week ago
Dakota was incredibly helpful and very friendly throughout the visit.
MMegan S.Posted a week ago
Professional, knowledgeable, and always willing to go above and beyond.
CChris W.Posted a week ago

Book Your Service Now!

Step 1 of 2

Areas We Serve

Hamilton County, OH
Kenton County, KY
Campbell County, KY
Boone County, KY
Clermont County, OH
Butler County, OH
Warren County, OH
Dearborn County, IN
View All 170+ Neighborhoods We Serve